FAQ

 

ARE YOUR PRODUCTS IN STOCK?

In-stock products will ship with 5-10 business days via UPS, FedEx or common carrier, while out-of-stock items will be filled as soon as the product is available. 

 

WHAT IF THE PRODUCT I WANT IS NOT IN STOCK?

We operate on a standard lead time ranging from 8-10 weeks depending on where we are in the production schedule. We will do our best to inform you of your lead time at time of order.

 

WHAT ARE THE PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express and PayPal (online orders only). 

 

WILL I BE CHARGED SALES TAX?

All applicable taxes will be applied to orders within New York State. You are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside New York State. 

 

WHAT IF I HAVE A SPECIFIC LEAD-TIME?

Please share your lead-time with us and we will do everything we can to meet the deadline. For an additional fee, rush orders can be accommodated. Please email info@marieburgosdesign.com to place a rush order.

 

CAN I CANCEL MY ORDER?

Cancellations for all in-stock items must be made before the item has been shipped. All other items may be canceled within 5 calendar days of the confirmation of the order. While cancellations of a custom order must be made within 2 calendar days of the confirmation of the order.

 

WHAT IF MY PRODUCT IS OVERSIZED?

Some of our products are too large or fragile to ship via UPS and must ship via common carrier (motor freight). If your order is oversized, one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.

 

WHAT IF MY ORDER IS DAMAGED IN SHIPPING?

Our products are thoroughly inspected and carefully packed before leaving our facility, however, if your product arrives damaged, either apparent or concealed, then a claim must be made with the postal carrier immediately. 

 

Apparent Damage: Should visual inspection upon the receipt of a shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so may result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish to have an inspection report.

 

Concealed Damage:  When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier immediately that you wish to have an inspection report.

 

WHAT IS YOUR RETURN POLICY?

ITEM NOT ELIGIBLE FOR REFUNDS OR EXCHANGES

The following are final sale, and not eligible for refunds or exchanges. 

Custom Lighting, Custom Furniture, Art, Sculpture, Pillows.

ITEMS ELIGIBLE FOR EXCHANGES

We allow for exchanges or a return for store credit on: Home decor (marble excluded) if unopened and in original packaging. 

ITEMS ELIGIBLE FOR RETURNS

We allow for returns in stock lighting only, subject to a 35% restocking fee. Lighting must be returned in the factory carton packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return. 

If you wish to return an item listed above, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc) Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.